Frequently Asked Questions
How can I become an authorized retailer?
House of Wu welcomes new retailers both stateside and internationally. To inquire about becoming an authorized retailer, please visit our Become a Retailer page or email us your contact information including your location to [email protected] and we will have the appropriate representative contact you directly.
How can I order a catalog?
All of our catalogs are available through download on each brand page. You can print these or keep them as a reference on your computer or device. Printed House of Wu catalogs are ONLY available through authorized retailers. Click on our Store Locator for a complete listing of authorized retailers for each House of Wu brand label.
Catalogs are produced according to House of Wu brand collections twice a year.
Where can I buy House of Wu dresses?
House of Wu is a wholesaler with more than 1,500 authorized retailers throughout the United States and an additional eight international distributors. Our dresses can be found at selected specialty stores, bridal stores, prom stores, and boutiques. Take a look at our Store Locator section to find the closest House of Wu retailer near you.
Can I buy a House of Wu dress online?
Some of our authorized retailers operate online stores in addition to their brick-and-mortar stores. We suggest these stores for convenience if you are not near a store that is authorized to carry our line. However, you may find lower prices or special perks when you buy in a boutique environment. If you choose to buy online be sure the store is listed in our store locator. Only stores listed on our store locator will sell genuine styles.
How can I order a House of Wu dress that I saw in a magazine?
If you go to any House of Wu retailer, most likely they will have the dress in stock. If the dress is not in their inventory, most stores can special order the dress for you (depending on the store policy). It is helpful to take a picture of the dress along with you to the store and the style number if it is available. Each store should have a copy of our House of Wu catalogs for you to view additional styles.
What is your return policy?
Customer satisfaction is our first priority here at the House of Wu. While we always hope that those who purchase our gowns are 100% satisfied, we understand that sometimes there is a need to return a purchase. However, because we sell wholesale to our retailers, we must refer you back to the store in which the dress was purchased and have you work directly with their team.
CHRISTINA WU FREQUENTLY ASKED QUESTIONS
What does your Christina Wu collection offer to the bride?
Christina Wu offers gorgeous wedding dresses, that feature elaborate embroidery and meticulously hand beaded embellishments. This line exudes grandeur and polish. For over 20 years, Christina Wu has designed a dress for every dream.
What colors are available for my dress?
Available colors for each style are listed on the individual product pages.
What sizes are available for Christina Wu dresses?
Christina Wu offers sizes 0-30 in all of our styles. To better serve your sizing needs visit an authorized Christina Wu retailer to be measured. Click the “Find A Store” tab on any product page to find an authorized retailer near you.
What are the fabric options?
Available fabrics for each style are listed on the individual product pages.
Can I order the dress shorter or longer depending on my height?
Most styles are available to order up to 5 inches longer or shorter for your convenience, but please note that this may delay the shipping date. Contact an authorized Christina Wu retailer to be measured and to place your order. (Additional charges may apply.)
Can I purchase a dress directly from the Christina Wu website?
Christina Wu does not sell dresses online. Styles are only available through authorized Christina Wu retailers and some of our partners do have an online option. By working with a House of Wu retailer you are ensured the highest level of personal and professional service. Click the “Find A Store” to find an authorized retailer near you.
How can I get a Christina Wu catalog?
There are multiple ways to view and share the Christina Wu collection. You can view and download our current catalog online by clicking the “CATALOG” tab on the navigation menu. All of our authorized Christina Wu retailers have the current Christina Wu catalog in their stores, as well. Also, all of our styles are available to view and print online. Each dresses product information, alternative views, color options, and more are visible on the individual product pages. On the product page you can post your favorite dress to your social networking site, by clicking on your preferred social site.
How do I find a local retailer?
Our Store Locator feature makes it easy to find an authorized retailer in your area. Click the “Find A Store” tab in the navigation menu or on any product page to enter your information. You can search by your zip code, store or filter through the Christina Wu label. If you cannot find a store near you, please contact us at [email protected] with your local store of choice and we will do our best to set something up with them for you.
How do I know which retailers carry the dresses I like?
Any authorized Christina Wu retailer can order any current style for you. Click the “Find A Store” tab in the navigation menu to find an authorized retailer near you.
How do I find out the price of a dress?
Only an authorized Christina Wu retailer can quote a price for a dress.
Do you have color swatches available?
Christina Wu fabric swatches can be ordered through an authorized retailer and take up to six weeks to ship.
Do you offer Christina Wu dresses in Maternity sizes?
Christina Wu does has a specific maternity size chart, and we have 1 maternity dress, but we do not offer custom maternity cuts in any other styles. However, all of our dresses can be altered and we do sell additional fabric to purchase by the yard. Please contact the authorized Christina Wu retailer in your area for all of your sizing and alteration needs.
Can I buy extra fabric?
Yes, Christina Wu offers fabric for order, by the yard. Please note that it is best to order your extra fabric at the same time as your dress. Fabric ordered separately cannot be guaranteed to, exactly, match your dresses dye lot. There may be a slight shade variance if the fabric is cut from a different dye lot as your dress. Please visit your local authorized retailer to discuss your fabric needs.
How long does it take for my dress to arrive?
Our Christina Wu collection has a regular shipping of 14 weeks with a 12 week rush option available for your convenience (additional charges may apply). Christina Wu also offers a variety of styles that are available to be shipped within two weeks, contact an authorized Christina Wu retailer for availability.
What if the dress I ordered does not fit?
Christina Wu dresses are made to order. Using the Christina Wu size chart and an authorized Christina Wu retailer to accurately measure you is the way to ensure the best fit. Please contact your local authorized retailer to discuss measurement and sizing prior to ordering.